Contact Us
Send a Message
Contact Us
Hours of Operation
Monday – Friday: 8:00 am – 5:00 pm
Closed Saturday & Sunday
Our customer support team is available to help you during regular office hours. If you are calling outside of those hours – please leave a message and we will contact you during our next business day.
Address
National Corporate Office
4355 Lafayette Blvd
Indianapolis, IN 46254
New York Headquarters
Phone
(845) 710-0017
(833) 308-0097 [Toll Free]
Frequently Asked Questions [FAQs]
Here are a number of questions that we receive on a regular basis.
Q: Do I Need a Humidifier?
A: Every house is different. The geothermal system does not change the need for one.
It’s really about your comfort and your choice.
Q: Is Geothermal Quiet?
Not only is it a very quiet system, with no outdoor unit there is no longer the noise outside nor the wear and tear from the weather.
Q: What kind of filter do they use?
New York Geothermal stocks ClimateMaster filters and can even ship these to you on a regular basis.
Q: What is the temperaure of the air coming out of the registers?
Q: How much land do I need for a geothermal loop?
The decision is mainly about cost:
- A horizontal loop is the most cost effective loop to install but does take more yard space.
- A vertical loop can be put in the smallest of yards, but can add $4000 – $5000 to the cost for the drilling.
The best way to make this decision is to have someone come to your home and walk you through your choices.
Q: Why is Sustainable Energy Important?
Q: How Does Geothermal Energy Work?
Q: What is the Lifespan of Geothermal Heat Pumps?
Q: How Can I Switch to Sustainable Energy at Home?
Q: How efficient is a geothermal heat pump
Q. What Does Something Like This Cost?
A: The typical payback for replacing a conventional system with geothermal is around 4–5 years. If you are installing Geothermal in a new construction home the payback starts on day one.
The amount added to the new construction loan is less than the energy savings on day one of use. To figure the payback accurately, you must know how much per year you will save in energy costs with a geothermal system and the difference in costs between it and a conventional system.
As an example: If you save $700 per year with a geothermal system and the cost difference is $2000, your paybackwill be less than 3 years. Also, a conventional system made today has an expected life span of 12–15 years while a geothermal system’s life span is 22–25 years. Many factors go into the cost and payback. Your geothermal specialist can run reports comparing systems to help you make an educated decision.
Q. What About Comfort?
A: A geothermal heat pump system moves warm air (90 degrees – 105 degrees) throughout your home via a standard duct network. Typically, a very even comfort level is found throughout the home. This is because
the warm air is moved in slightly higher volumes and, therefore, saturates the home with warmth more evenly.
This helps even out hot or cold spots and eliminates the cold air blast common with fossil fuel furnaces.
Q. Can I Get a Tax Credit for Installing This System?
A: It depends on where you live. You will need to check with your electric utilities, rural co-op, county and states for rebates or credits.
Also, a federal tax credit may be available and can sometimes be upwards of 30% of your system cost.
Q. Can a Geothermal Heat Pump Also Heat Water for my Home?
A:
Q. Will the Loop Joints be Heat Fused?
A:
Q. Do Geothermal Heat Pumps Have Outdoor Units?
A:
Q. What are the Various Kinds of Earth Loops?
Horizontal Closed Loop—Where space allows, the fused piping loop is buried approximately five feet deep. This loop is the most affordable option.
Vertical Closed Loop—Where space is limited, the fused piping loop is inserted in boreholes from 150 to 400ft deep. This loop can add $3000–$4000 to the cost per ton.
Pond Loop—When a body of water is available, the fused piping loop can be submerged beneath the surface. There are water depth requirements for this kind of loop.
Open Loop—Where groundwater is adequate, well water can be used directly without a fused loop. This is the least recommended loop in New York.
Q. Which Loop System is Best for Me?
That is an interesting question – and we hear it a lot.
Well, part of the answer depends on your water – and we all know how varied New York water can be, so the preferred method is a closed loop system.
However, an open loop can be right for you if you have an adequate groundwater supply and means of disposal.
Over a period of years, a closed-loop system will require less maintenance because it is sealed and pressurized, eliminating the possible build-up of minerals or iron.
The best answer is going to be determined by talking with a trained Geothermal designer and contractor.